Questions before you order
How long does delivery take, and what does it cost?
Delivery is free to mainland Great Britain (England, Wales and mainland Scotland). Most orders arrive in 3-7 working days. From mid-November to the end of December, please allow up to 9 working days. We email you tracking details when your order is dispatched.
Can I return it?
Yes. Tell us within 14 days of delivery, then send the item back within a further 14 days and we will refund you. If an item is faulty, damaged or wrong, we cover the return postage. Please email hello@kennelby.co.uk before sending anything back. Full details are in our refund policy.
How does the Buy 3, get 10% off offer work?
Put any 3 or more items in your basket and 10% comes off automatically at checkout. You can mix products and colours. The offer can't be combined with discount codes.
How do I contact you?
Email hello@kennelby.co.uk and include your order number if you have one. We aim to reply within 2 working days (Monday to Friday, UK time).


