Terms of sale

Last updated: 12 November 2026

These are the key terms that apply when you buy from Kennelby, a trading name of ZAHRA LOGAN LIMITED (company number 17574135), 162 Monega Road, London, England, E7 8ER. Email: hello@kennelby.co.uk. Our full Terms of Service, Refund and Returns Policy and Shipping Policy form part of these terms.

Price

All prices are in pounds sterling (GBP) and are the total price you pay for the goods. Delivery to mainland UK is free on every order.

Contract

You receive an order confirmation email when you place an order. The contract is formed when we email you to confirm dispatch. If we cannot supply an item, we will tell you and refund you in full.

Payment

You pay in full at checkout using the payment methods shown. Payments are handled securely by our payment providers.

Delivery

We deliver to mainland UK addresses only. The estimated delivery time is shown on the product page and at checkout. If we have not delivered within 30 days, you can cancel for a full refund.

Your right to cancel

You can cancel within 14 days of receiving your goods, for any reason, and then return them within a further 14 days. For change-of-mind returns you pay the return postage. We refund within 14 days of receiving the goods back or proof of posting.

Faulty goods

If goods are faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015, including a full refund within 30 days of delivery. We pay the return postage for faulty items.