Shipping policy

Last updated: 12 November 2026

Kennelby is a trading name of ZAHRA LOGAN LIMITED (company number 17574135), 162 Monega Road, London, England, E7 8ER.

1. Where we deliver

We deliver to addresses in mainland United Kingdom (England, Wales and mainland Scotland). At the moment we cannot deliver to Northern Ireland, the Scottish Highlands and islands, the Isle of Man or the Channel Islands.

2. Delivery is free

Standard delivery is free on every order. There is no minimum spend.

3. How long it takes

The estimated delivery time is shown on each product page and at checkout, before you pay.
Orders are sent directly to you from our suppliers' partner warehouses. If you order several items, they may arrive in separate parcels at no extra cost.
Working days are Monday to Friday, excluding UK bank holidays.
Delivery times are estimates. Busy periods such as Black Friday and Christmas can take longer.
If we have not delivered within 30 days of your order (or by any date we agreed with you), you can cancel and get a full refund.

4. Tracking

When your order is dispatched we email you tracking details, where the courier provides them.

5. Lost or damaged parcels

If your parcel has not arrived after the estimated delivery time, or arrives damaged, email hello@kennelby.co.uk with your order number (and a photo for damage). We will send a replacement or give you a refund. See our Refund and Returns Policy.

6. Extra charges

Our prices include delivery. You should not be asked to pay anything extra on delivery. If a courier ever asks you for a payment, please contact us before paying.