Terms of service

Last updated: 12 November 2026

1. About us

This website (kennelby.co.uk) is run by ZAHRA LOGAN LIMITED, trading as Kennelby, a company registered in England and Wales with company number 17574135. Our registered office is 162 Monega Road, London, England, E7 8ER. Email: hello@kennelby.co.uk

These terms apply when you buy from us as a consumer. Please read them before ordering. Nothing in these terms affects your legal rights as a consumer.

2. Our products

  • We try to show products accurately. Colours on screen can vary, and small differences in size or finish may occur.
  • Please check the size guide before ordering clothing, harnesses and beds.
  • Our products are accessories for pets. Always supervise your pet when using a new product, check it regularly for wear, and remove it if it becomes damaged. Toys are not indestructible.
  • We do not sell food, medicines or supplements, and our products are not intended to treat or prevent any condition.

3. Your order and our contract

  • Placing an order is an offer to buy. You will receive an email confirming we have received it. This does not mean we have accepted it.
  • Our contract with you starts when we email you to confirm dispatch.
  • We may decline an order, for example if an item is out of stock, there is an obvious pricing error, or we cannot deliver to your address. If we do, we will tell you and refund any payment in full.

4. Prices and payment

  • All prices are in pounds sterling (GBP) and are the total price you pay for the goods. Delivery to mainland UK is free.
  • If a price is clearly wrong, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.
  • We accept the payment methods shown at checkout. Payments are handled by our payment providers; we do not see or store your full card number.

5. Delivery

Delivery areas and times are set out in our Shipping Policy, which forms part of these terms. Ownership of and risk in the goods pass to you on delivery.

6. Cancellations, returns and faulty goods

Your right to cancel within 14 days, how to return items and your rights for faulty goods are set out in our Refund and Returns Policy, which forms part of these terms. Your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.

7. Our responsibility to you

  • If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable.
  • We supply products for domestic and private use only. We are not responsible for business losses.
  • We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products.

8. Website use and content

  • All content on this website (text, images, logo, design) belongs to us or our licensors. You may not copy it for commercial use without permission.
  • We may update the website and these terms from time to time. The terms that apply to your order are the ones shown when you placed it.

9. Your personal information

We use your personal information only as described in our Privacy Policy.

10. Complaints

If you have a complaint, email hello@kennelby.co.uk. We aim to reply within 2 working days and to resolve it within 14 days.

11. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.