Delivery
- Where: mainland UK (England, Wales and mainland Scotland)
- Cost: free on every order, no minimum spend
- How long: the estimated delivery time is shown on each product page and at checkout
- Tracking: emailed when your order is dispatched
Returns
- Changed your mind? Tell us within 14 days of delivery, then send the item back within a further 14 days.
- Email hello@kennelby.co.uk first with your order number. We will confirm your return.
- Return address: Kennelby Returns, 162 Monega Road, London, E7 8ER, United Kingdom.
- For change-of-mind returns you pay the return postage. We recommend a tracked service.
- Refunds go back to your original payment method within 14 days of us receiving the item.
Faulty or damaged?
Email us with your order number and a photo. We will replace or refund it and cover the return postage.
Full details: Shipping Policy · Refund and Returns Policy · Terms of Service