How long will delivery take?
The estimated delivery time is shown on each product page and at checkout, before you pay. Full details are in our Shipping Policy.
Where do you deliver?
We deliver to mainland UK (England, Wales and mainland Scotland). At the moment we cannot deliver to Northern Ireland, the Scottish Highlands and islands, the Isle of Man or the Channel Islands.
How much is delivery?
Delivery is free on every order. There is no minimum spend.
Where are orders sent from?
Orders are sent directly to you from our suppliers' partner warehouses. If you order several items, they may arrive in separate parcels at no extra cost.
How do I track my order?
We email you tracking details when your order is dispatched, where the courier provides them.
Can I return something if I change my mind?
Yes. You have 14 days from delivery to tell us, and a further 14 days to send it back. For change-of-mind returns you pay the return postage. See our Refund and Returns Policy.
What if my item is faulty or damaged?
Email hello@kennelby.co.uk with your order number and a photo. We will replace or refund it and cover the return postage.
How do I choose the right size?
Check the size guide on the product page and measure your pet first (for example, chest girth for harnesses and coats). If you are unsure, email us before ordering.
Are your products safe for my pet?
Our products are everyday accessories. Always supervise your pet with a new item, check it regularly for wear, and remove it if it becomes damaged. No toy is indestructible.
Which payment methods do you accept?
The available payment methods are shown at checkout. Payments are handled securely by our payment providers.
How do I contact you?
Email hello@kennelby.co.uk. We aim to reply within 2 working days (Monday to Friday, UK time).
Who runs Kennelby?
Kennelby is a trading name of ZAHRA LOGAN LIMITED, registered in England and Wales, company number 17574135. Registered office: 162 Monega Road, London, England, E7 8ER.